Our safety culture extends beyond our buildings and into our communities. In 2020, we conducted nearly 520 public safety trainings to first responders and excavators. We work each day to help our customers and communities learn how to stay safe around overhead and underground electric and natural gas lines.

Public safety training

Despite the challenges of COVID, we hosted emergency response and public awareness trainings for almost 520 first responders and excavators serving our communities.

Our safety training is delivered through an online learning management system which track completion status and completion dates. We review classes to make sure they are in accordance with our procedures and practices. Training occurs throughout the year, with frequency driven by required regulation and assessed need. All online safety training is available in several languages.

All safety training is provided at no cost to our employees and may be completed during working hours. We evaluate the effectiveness of our training using several methods, including:

Our environmental commitment

Throughout our history, we have been strong environmental stewards. We’ve pioneered new power plant technology, set the bar for emissions levels and built infrastructure ahead of current standards. We do more than talk, and as we look to the future, we know sharing our intentions for improving the climate will help us achieve them.

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Kansas deserves safe and reliable natural gas.

That’s why we’ve been updating natural gas lines throughout the state to deliver resilient service to our customers. 

We’ve completed our rate review request to recover integrity, reliability and growth investments for natural gas service for our approximately 117,000 customers in 66 communities in Kansas.

Schedule today 

Our home cooling inspection can help lower your energy bills and avoid costly repairs down the road. As an added bonus, we’ll also give your system a complete safety check. 

Our skilled appliance repair technicians are here to make sure your A/C is ready to take on the summer. With our cooling inspection, you can have peace of mind that your system can keep you cool during the warm months ahead. To schedule an annual inspection, simply add it to your current Service Guard plan for only $6.95 per month!

Beat the summer rush. Schedule today. 

Our home cooling inspection can help lower your energy bills and avoid costly repairs down the road. As an added bonus, we’ll also give your system a complete safety check. 

Schedule now to save $25 and take advantage of our $104.99 limited time offer. Or better yet, save even more by adding an inspection to your existing Comfort Plan for $8/per month. 

Beat the summer rush and schedule your inspection at 888-890-5554.

While our delivery system reliably met our customers' extraordinary demand, the 2021 record cold event contributed to the largest natural gas price increase in the last 20 years. As an energy provider, these commodity costs flow directly to our customers with no markup from Black Hills Energy.

We worked with regulators in each state to determine the best path forward in managing the long-term impact of the severe cold event’s natural gas price increase for our customers.

You and your family deserve safe, reliable natural gas service, and at Black Hills Energy, we’re always looking ahead to make sure we deliver. That’s why we’ll be making system improvements and proactively updating natural gas lines in Greene. 

Winter Storm Uri FAQs on supply and pricing

General FAQ

Did the extreme cold impact Black Hills Energy and its customers?

Black Hills Energy stood ready to respond to dramatic increases in customer energy demand on our electric and natural gas infrastructure. Our team members continually monitored energy supply and adjusted as needed to support system integrity and meet extraordinary customer demand.